TERMS AND CONDITIONS
WE LOOK FORWARD TO WELCOMING YOU TO BELFORD HOUSE. WHEN YOU MAKE A BOOKING YOU ARE ENTERING INTO AN AGREEMENT WITH US. PLEASE READ OUR TERMS AND CONDITIONS OF BOOKING BELOW.
ACCESSIBILITY
PLEASE REFER TO OUR ACCESSIBILITY STATEMENT.
ARRIVAL AND DEPARTURE
CHECK IN IS FROM 3.30PM TO 7.30PM ON THE DAY OF ARRIVAL. LATER CHECK IN IS AVAILABLE BUT MUST BE CONFIRMED WITH US PRIOR TO ARRIVAL. WE ASK THAT YOU PLEASE VACATE YOUR ROOM BY 11.00AM ON THE MORNING OF DEPARTURE.
BOOKINGS
PLEASE NOTE THE CANCELLATION POLICY BEFORE COMMITTING TO A BOOKING.
IN ORDER FOR US TO CONFIRM A BOOKING, CREDIT/DEBIT CARD DETAILS ARE REQUIRED. NO PAYMENT IS TAKEN FROM THIS CARD UNLESS YOU ASK US TO DO SO, OR THE BOOKING IS CANCELLED WITHIN 14 DAYS OF THE SCHEDULED DATE OF ARRIVAL, OR YOU DO NOT SHOW, OR YOU USE THE CARD TO PAY ON ARRIVAL.
IF YOU ARE UNABLE TO SECURE THE BOOKING WITH A CREDIT/DEBIT CARD THEN WE REQUIRE A CHEQUE/POSTAL ORDER/BANKERS DRAFT FOR THE FULL AMOUNT OF THE STAY. WE WILL THEN SEND CONFIRMATION ONCE THE MONEY HAS CLEARED. IF A CHEQUE USED TO COVER PAYMENT IS RETURNED, WE WILL CANCEL THE BOOKING AND SEEK RECOVERY OF BANK CHARGES.
BOOKINGS MADE ONLINE MAY BE SUBJECT TO DIFFERING TERMS AND CONDITIONS IN FORCE AT THE TIME OF BOOKING. THIS IS TO PROTECT YOUR SECURITY IN CARRYING OUT THE BOOKING AND PROVIDING CREDIT CARD DETAILS OVER THE INTERNET.
CANCELLATION BY THE GUEST
WE ARE A SMALL BUSINESS, SO CANCELLATIONS CAN HAVE A BIG IMPACT ON US. WE DO, HOWEVER, APPRECIATE THAT UNFORESEEN CIRCUMSTANCES CAN HAPPEN, AND TRY TO BE AS SYMPATHETIC AND HELPFUL AS POSSIBLE.
IN THE EVENT OF A CANCELLATION UP TO 14 DAYS PRIOR TO THE SCHEDULED DATE OF ARRIVAL NO CHARGE WILL BE MADE.
IF YOU CANCEL YOUR BOOKING WITHIN 14 DAYS OF THE SCHEDULED DATE OF ARRIVAL A CANCELLATION CHARGE EQUIVALENT TO THE COST OF THE FIRST NIGHTS STAY WILL BE MADE.
IF YOU MAKE A LAST MINUTE BOOKING WITH US (3 DAYS OR LESS BEFORE YOUR DATE OF ARRIVAL) AND SUBSEQUENTLY NEED TO CANCEL, NO CHARGE WILL BE MADE. GUESTS FAILING TO ARRIVE, WITHOUT NOTIFICATION, MAY BE RESPONSIBLE TO A CHARGE EQUIVALENT TO THE TOTAL RESERVATION PRICE.
WE TAKE ALL BOOKINGS IN GOOD FAITH, AS WE ARE UNABLE TO JUDGE REASONS FOR CHANGE, CANCELLATION OR NON-ARRIVAL, GUESTS ARE REMINDED THAT NO EXCEPTIONS TO THE ABOVE CONDITIONS WILL BE MADE AND THAT ANY BOOKING MADE WITH BELFORD HOUSE FOR ACCOMMODATION (VERBAL OR WRITTEN) FORMS A LEGALLY BINDING CONTRACT. FOR THIS REASON WE ADVISE THAT YOU TAKE OUT A SUITABLE INSURANCE PRODUCT TO COVER AGAINST UNEXPECTED COSTS SUCH AS CANCELLATION FEES. IN ADDITION, WE MAY TAKE LEGAL ACTION, THROUGH THE COURTS, TO RECOVER ANY OUTSTANDING DEBTS.
CANCELLATION BY US
SHOULD IT BECOME NECESSARY FOR US TO CANCEL A BOOKING WE WILL CONTACT YOU IMMEDIATELY. WE WOULD ONLY CANCEL IF YOUR ROOM WAS UNAVAILABLE FOR REASONS BEYOND OUR CONTROL. WE WOULD HOWEVER ATTEMPT TO FIND YOU ALTERNATIVE LOCAL ACCOMMODATION. OUR LIABILITY WOULD NOT EXTEND BEYOND THIS.
CHANGE OF ROOM
IF A BOOKING IS TAKEN OUT FOR A SPECIFIC ROOM AND THE ROOM RESERVED IS REQUIRED TO MEET A SPECIFIC GUEST NEEDS OR RENDERED UNUSABLE THROUGH CIRCUMSTANCES BEYOND OUR CONTROL, WE RESERVE THE RIGHT TO TRANSFER THE BOOKING TO AN ALTERNATIVE ROOM OF SIMILAR QUALITY.
DAMAGE AND BREAKAGES
PLEASE TAKE CARE WHEN STAYING IN OUR PROPERTY. YOU ARE RESPONSIBLE AND LIABLE FOR ANY BREAKAGES OR DAMAGES WHICH YOU CAUSE TO THE ACCOMMODATION OR ITS CONTENTS. PLEASE REPORT ANY INCIDENTS. WE DO NOT NORMALLY CHARGE FOR MINOR BREAKAGES, BUT WE RESERVE THE RIGHT TO CHARGE FOR REPAIR OR MAKING GOOD IF THE DAMAGE OR BREAKAGE IS SIGNIFICANT.
DATA
SOME OF THE DATA GATHERED DURING THE COURSE OF A BOOKING MAY BE HELD ON COMPUTER. WE WOULD LIKE TO HOLD THIS DATA AFTER YOUR VISIT TO BE ABLE TO INFORM YOU OF FUTURE OFFERS. IF YOU WOULD PREFER US NOT TO HOLD THIS INFORMATION PLEASE LET US KNOW. WE DO NOT SHARE YOUR DETAILS WITH ANY THIRD PARTY.
KEYS
YOU HAVE ACCESS TO THE BUILDING AND YOUR ROOM 24 HOURS A DAY THROUGHOUT YOUR STAY USING A SET OF KEYS GIVEN TO YOU WHEN YOU ARRIVE. YOU HAVE FULL RESPONSIBILITY OF THESE KEYS FOR THE DURATION OF YOUR STAY. LOST KEYS WILL BE CHARGED AT £15.00 PER SET.
LIABILITY
WE DO NOT ACCEPT ANY LIABILITY FOR ANY DAMAGE, LOSS OR INJURY TO ANY MEMBER OF YOUR PARTY OR ANY VEHICLES OR POSSESSIONS, UNLESS PROVEN TO BE CAUSED BY A NEGLIGENT ACT BY OURSELVES OR OUR EMPLOYEES WHILST ACTING IN THE COURSE OF THEIR EMPLOYMENT.
LOST PROPERTY
WE ARE HAPPY TO RETURN ITEMS THAT HAVE BEEN LEFT FOLLOWING DEPARTURE. HOWEVER, THERE WILL BE A CHARGE TO COVER POSTAGE AND PACKAGING.
MISSING ITEMS
WE RESERVE THE RIGHT TO CHARGE FOR MISSING ITEMS.
PAYMENT
PAYMENT IS DUE ON ARRIVAL AND WE ACCEPT THE FOLLOWING CHARGE, CREDIT AND DEBIT CARDS; AMERICAN EXPRESS, DEBIT MASTERCARD, DELTA, ELECTRON, JCB, MAESTRO, MASTERCARD, PIN TRAIN, UK MAESTRO AND VISA, AS WELL AS PERSONAL AND BUSINESS CHEQUES AND CASH.
PETS
UNFORTUNATELY PETS ARE NOT PERMITTED IN BELFORD HOUSE.
PRICES
ALL PUBLISHED RATES INCLUDE VAT WHERE APPLICABLE (AND LOCAL TAXES) AT THE CURRENT RATE. RATES ARE PER ROOM PER NIGHT. WE RESERVE THE RIGHT TO CHANGE OUR PRICES AT ANY TIME. THIS DOES NOT AFFECT BOOKINGS ALREADY MADE.
SMOKING
SMOKING IS NOT PERMITTED WITHIN ANY PART OF BELFORD HOUSE. PLEASE NOTE THAT OFFENDING GUESTS MAY BE ASKED TO LEAVE IMMEDIATELY AND MAY BE LIABLE FOR PROFESSIONAL CLEANING OF ANY ROOMS AND ANY OUTSTANDING BALANCE OF NIGHTS BOOKED BUT NOT TAKEN THROUGH EARLY DEPARTURE.
TERMINATION POLICY
BELFORD HOUSE RESERVE THE RIGHT, AT ITS DISCRETION, TO TERMINATE, WITHOUT NOTICE, AN INDIVIDUAL’S STAY, WHERE DEEMED NECESSARY, THROUGH UNACCEPTABLE BEHAVIOUR OR AS A RESULT OF
ACTIONS WHICH ARE LIKELY TO ENDANGER OR OFFEND OTHERS (PLEASE NOTE THAT NON-COMPLIANCE OF OUR NON-SMOKING POLICY MAY CONSTITUTE TERMINATION). IN SUCH CIRCUMSTANCES ANY OUTSTANDING ACCOUNT MUST BE SETTLED, NO REFUNDS WILL BE MADE.
WI-FI ACCESS
BY USING OUR WI-FI SERVICE YOU AUTOMATICALLY AGREE TO THE TERMS AND CONDITIONS OF USE IN FORCE AT THE TIME.